Return & Refund Policy
At Homeify Store, we want you to feel confident with every purchase. If something isn’t right with your order, please contact us and we’ll be happy to review your request and help find a solution.
15-Day Return Policy
You have 15 days from the date your order is delivered to request a return.
To be eligible for a return, the item must be in good condition, free from damage, alterations, or signs of improper use. The product must also include all original parts, accessories, and components, when applicable.
Before returning any item, please contact our customer support team to request a return and receive further instructions.
Please do not send any products back without contacting us and receiving return instructions first.
Items That Cannot Be Returned
We cannot accept returns for:
- Items that have been damaged, modified, or altered after being delivered in good condition.
- Items with missing parts or accessories for reasons unrelated to Homeify Store.
- Items showing significant signs of use or misuse.
- Personal-use items or products that come into direct contact with food or beverages once they have been used, unless the item is defective.
- Return requests submitted more than 15 days after delivery.
These restrictions do not apply if your item arrived damaged, defective, incomplete, or different from what you ordered.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us as soon as possible.
To help us review your request, we may ask for photos or videos of the product, packaging, shipping label, or other relevant information.
Once your claim has been reviewed and approved, Homeify Store may provide a replacement or refund, depending on the circumstances.
If the issue was caused by an error on our part or the product arrived damaged or defective, Homeify Store will cover the return shipping costs if the item needs to be returned.
Change-of-Mind Returns
If you change your mind, order the wrong item, or simply no longer want the product, you may request a return within the 15-day return period as long as the item meets the eligibility requirements described above.
For change-of-mind returns, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is the result of an error by Homeify Store or the item arrived damaged, defective, incomplete, or incorrect.
Refunds
Once your return or refund request has been reviewed and approved, Homeify Store will initiate the refund as soon as possible.
If the item needs to be returned, the refund may be processed after we receive and inspect the product to confirm that it meets the requirements of this policy.
Approved refunds will be issued to the original payment method whenever possible.
After a refund has been issued, it typically takes approximately 3–5 business days for the funds to appear in your account. Processing times may vary depending on your bank, financial institution, or payment provider.
Please note that Homeify Store does not control any additional processing time required by your bank or payment provider after the refund has been issued.
Fraudulent or Abusive Return Requests
Homeify Store reserves the right to refuse a return or refund when there is reasonable evidence of fraud, abuse of our return policy, intentional damage, or false information regarding an order.
Need Help?
If you need to request a return, report an issue with your order, or have questions about a refund, please contact our customer support team.
When contacting us, please include your order number, a brief description of the issue, and photos or videos when applicable. This will help us review your request as quickly as possible.
Homeify Store will be happy to assist you and work toward an appropriate solution.